Service Delivery Manager (m/w/d)

  • Frankfurt am Main
  • 2022-09-07

TIME DOES MATTER: Help us make the internet a safer place!

A multi billion IT security market and Link11 is right in the middle of it! Worldwide, there could be more than 10 million DDoS attacks this year. Trend and tension are rising. We protect numerous customers around the globe such as Beiersdorf, RTL, Pokémon, Hornbach and Fraport with our cloud-based, automated and patented DDoS protection solution. With it, we secure IT networks and critical applications so that companies can continue to pursue their digital strategy without suffering from outages. Here we are ahead of the game. No one is faster and more precise than we are, as we are the leading European IT security provider in the field of cyber resilience. We have close to 100 employees working at our international locations - Frankfurt, Hamburg and Vancouver - some of them are 100% remote. Shape our digital future with Link11 inFrankfurt am Main. We love what we do and live our mission. And that is exactly what we want to inspire you to do. Get on board and become part of the Link11 team: with you, we want to make the digital world of the future safer!

Your future challenges:

  • You will be the first point of contact for our customers who are under a cyberattack.
  • You will be responsible for the initial analysis of the attack. In doing so, you keep a firm eye on the general conditions.
  • You will build up the common ground of the relevant contact persons depending on the situation and coordinate their cooperation.
  • You guide our customers through periodic service review meetings.
  • You are aware of the quality of our service process and that this is the key to long-term customer relationship.
  • You maintain our ticket and asset management system and our documentation.

Your Skills:

  • You have preferably already 3 to 5 years of professional experience in the field of computer and network security and are familiar with the common network protocols and techniques.
  • You have experience in analyzing log data.
  • You have a strong analytical mindset.
  • You have a confident appearance in dealing with customers and a high level of comprehension.
  • You enjoy direct communication with customers via e-mail and telephone.
  • You are communicating directly and to the point, in German and in English.

WE DO BETTER: We are Link11!

  • We are living our startup mentality at heart. The stability of Link11 provides us with the framework for this - after all, we are no newcomers, but the founding team has been pulling the strings since 2005.
  • We have a lot of energy, short decision-making processes, and we implement changes directly.
  • We live a positive, interactive and appreciative working atmosphere in which all employees are able to contribute and develop.
  • We are growing fast and constantly
  • We are willing to leave our comfort zone for innovation and improvement because we want to be outstanding.
  • We have received several awards for forward-looking solutions.
  • We are cooperation partners of national and international associations and authorities.

ONE STEP AHEAD: You are right at Link11!

  • With us you will encounter your colleagues at eye level. We are all equal and without barriers!
  • With us, you are able to express and develop your strengths in a welcoming atmosphere.
  • With us you are not a number, but part of a highly motivated team.
  • With us, flexible working is possible, because you are more than just your job.
  • With us, your skills are part of our success.
  • With us, community is lived: team events, sundowners, after work parties bring us together (also internationally).
  • With us, taking care of our team will not end at the coffee machine or a filled fruit basket!
  • With us, you can expect interesting benefits such as fitness, JobRad, support for childcare fees and much more.

Contact us

You still have questions about this position? Contact us directly: Nadine Saewert from the Talent Acquisition department is your contact person. We look forward to getting to know you and learning more about you as a person and your professional career. Got it? Then simply apply via our careers page at, including your salary expectations and the next possible start date. We promise! We will get back to you within 48 hours of receiving your application with feedback whether we can get together for a first telephone interview! Link11 GmbH Lindleystraße12 D-60314 Frankfurt am Main


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